Return / Exchange Policy

Return & Exchange Policy

 Booker's TCG Return & Exchange Policy

At Booker's TCG, we strive to ensure every order arrives safely and exactly as described. Due to the collectible nature of trading card products, **all sales are considered final** unless an item is damaged during transit.

All Sales Are Final

We do **not** accept returns, exchanges, cancellations, or refunds for reasons including, but not limited to:

* Change of mind or buyer's remorse
* Ordering the wrong item
* Finding the item elsewhere after purchase
* Changes in market value or product pricing
* Opened trading card products, packs, booster boxes, or other sealed products
* Pull rates, card condition expectations, or dissatisfaction with the contents of randomized products

 Damaged Items

If your order arrives damaged due to shipping, please contact us within **7 days** of the delivery date.

To help us resolve the issue as quickly as possible, please include:

* Your order number
* Photos of the damaged item(s)
* Photos of the shipping box and packaging materials
* Photos of any visible damage to the shipping label, if applicable

Claims submitted without sufficient documentation may not be eligible for replacement or reimbursement.

Packages in Transit

A package is **not considered lost simply because it is delayed while in transit**. Shipping carriers may occasionally experience delays due to weather, customs processing, transportation issues, peak shipping seasons, or other circumstances beyond our control.

If your tracking information shows that your package is still moving through the carrier's network or is awaiting its next scan, we ask that you allow additional time for delivery before reporting the package as lost. We will gladly assist in communicating with the shipping carrier if a shipment appears to be experiencing an unusual delay.

 Lost or Missing Packages

Once a package has been accepted and scanned by the shipping carrier (USPS, UPS, or FedEx), responsibility for delivery rests with the carrier. However, if your package appears to be lost after there has been no tracking movement for an extended period, please contact us and we will gladly assist you in filing a claim with the shipping carrier.

 Exchanges

Exchanges are only offered if an item arrives damaged during shipping and a replacement is available. If a replacement is unavailable, Booker's TCG will provide an appropriate solution, which may include a replacement, refund, or store credit at our sole discretion.

 Incorrect Orders

If you receive the wrong item due to an error on our part, please notify us within **7 days** of delivery. We will correct the mistake at no additional cost to you.

 Manufacturer Defects

Booker's TCG is not responsible for manufacturing defects, print quality issues, factory imperfections, or quality control issues originating from the product manufacturer. Such issues are generally not considered eligible for returns, exchanges, or refunds.

 Chargebacks & Fraud Prevention

We are committed to providing excellent customer service and will always work with customers to resolve legitimate shipping concerns. However, filing a chargeback or payment dispute solely because a package is delayed while it is still actively in transit is considered an improper use of the chargeback process.

Customers agree to contact Booker's TCG before initiating a dispute with their bank or payment provider so we have the opportunity to resolve the issue.

Booker's TCG reserves the right to contest any chargeback involving an order that has been shipped and is supported by carrier tracking, delivery confirmation, or other documentation. We maintain detailed records of all orders, shipping confirmations, tracking updates, customer communications, and carrier information to protect our business from fraudulent claims.

Fraudulent or unwarranted chargebacks, including disputes filed while a package is still actively in transit, may result in future orders being canceled, refused, or restricted at Booker's TCG's sole discretion. We reserve the right to provide all available documentation to payment processors and financial institutions to demonstrate fulfillment of our obligations.

Contact Us

If you have any questions regarding your order or believe your shipment qualifies for a replacement due to shipping damage, please contact us through the **Contact Us** page on our website.

Thank you for choosing **Booker's TCG**. We appreciate your support and are committed to providing outstanding customer service while protecting the integrity of collectible trading card products.